Hi Tiffany,
Thank you so much for your review and for letting us know about the jar that you purchased - We just wanted to let you know a little bit about our process and the ingredients we use so you can better understand your jar of Drizzle Honey.
The Cacao Luxe and our whole superfood line are infused with organic and healthy ingredients. The way we do that is by gradually stirring or folding in each ingredient to achieve original and delicious flavours - as we do this we have to make sure not to heat the honey because we offer 100% Raw Canadian honey and heating up the product starts to remove its beneficial qualities! As a result of this stirring there can be air bubbles that appear at the top of our jars (the layer of foam that you mentioned), and although it looks a slightly different colour it can be stirred back in to the honey or scooped off with a spoon.
Additionally, honey has a certain natural moisture content so some honeys will be harder or softer depending on the region they are from, raw honeys tend to be more thick than others and adding ingredients can sometimes make the honey even more thick or hard. While our honey shouldn’t be rock hard it sometimes is a little difficult to get a spoon in to until it is heated up on the stove or in the microwave for a few seconds. If you feel that the honey is just too hard, then there could be an issue with that jar and the store that you purchased at will happily issue a refund or return.
We just wanted to make sure you know all the details about our process so you can make informed decisions on future honey purchases!
Thank you again and please reach out if you have any further questions.
All the best,
The Drizzle Team
